Return Policy

Cancellation

We accept cancellations before the product is shipped or produced. You will receive a full refund if the order is cancelled. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept returns. Customers have the right to request a return within 30 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition as when you received it, and must be in the original packaging. You will need a receipt or proof of purchase to return your item. Do not return your item to the manufacturer.

If the return is caused by the consumer, the consumer should bear the shipping costs. The specific costs depend on the courier you choose.

If the item is received damaged due to our fault, the consumer is not responsible for the resulting shipping costs.

There is no restocking fee for returns.

Refunds (if applicable)

Once we receive and review your return, we will send you a receipt notification via email. We will also notify you of the approval or rejection of your refund. If your refund is approved, we will process your refund and automatically refund the amount to your credit card or original payment method within a certain number of days.

Delayed or missing refund (if applicable)

If you have not received your refund, please check your bank account again first.
Then contact your credit card company. It may take some time for the refund to be officially credited. Next, contact your bank. It usually takes some processing time for the refund to be credited. If you have done all of the above and still have not received your refund, please contact us at info@niceonee.com.

Please contact our customer service and send an email to info@niceonee.com to obtain the return address.

Return address: 1611 Pennsylvania Avenue NW, Washington, DC